My wallet won’t connect - what do I do?
Check that your wallet is set to a supported network: BNB Chain, Base, Polygon, or Ethereum. Refresh the page or clear browser cache to remove stale session data. Update your wallet extension or mobile app to the latest version. Try a Web3-friendly browser or your wallet’s built-in browser.My transaction is stuck as “Pending” - how do I fix it?
Open the transaction in a block explorer from your wallet to see whether it is still in the mempool. Use your wallet’s Speed Up option to resend with a higher gas fee. Make sure you hold enough of the network’s native token to cover gas. Remember CoinLotto is non-custodial: once you press Buy or Claim, only the blockchain controls confirmation speed.The transaction is pending in my wallet but not visible on the explorer. What should I do?
This usually means the transaction was never successfully broadcast due to a local synchronization error. Ensure your seed phrase is securely backed up, then try resetting the account activity in your wallet settings (this clears local history without affecting funds). If the issue persists, reinstall the wallet or import the seed phrase into another Web3 wallet to force a fresh sync.How fast is customer support?
Support is available through three channels.- The FAQ and documentation - available 24/7 and resolve most common questions instantly.
- For account-specific issues, submit a request through the Support Desk form - the team reviews and responds to every ticket.
- For real-time help and community answers, join the official Discord community, where moderators and experienced players are active daily.